Terms & Conditions

Prizeville Terms and Conditions

Contents

  1. Method of Entry
  2. Opening/Closing Date & Time
  3. Premium Rate Number (09) Competition Entry – General Terms & Conditions
  4. Prizes
  5. Content Downloads
  6. Contacting a winner for the quarterly bonus draws
  7. Our Liability
  8. Email and Mobile Marketing Terms & Conditions
  9. Assignment
  10. Contact
  11. Changes to These Terms & Conditions
  12. Complaints Procedure

1.Method of Entry

Entrants may enter the competition where available via:

  • This website
  • SMS
  • The mobile Internet
  • Dialling a premium rate number
  1. Opening/Closing Dates & Times

General

The quarterly competition entry period runs to 11:59:59am on 31st March 2021 (unless otherwise notified) This is a digital entry to a quarterly competition. Confirming an entry on this site implies consent to and acknowledgement of this fact. One winner of each quarterly featured prize competition will be drawn within 28 days of the closing date, once all entries have been collated and verified.

  1. Premium Rate Number (09) Competition Entry – General Terms & Conditions

3.1. By giving your mobile number to us through a premium rate call and answering the question(s) correctly, you will gain entry to the selected competition, plus all other featured bonus draws from LoadedMobi for that draw period only. You agree that any information you may provide through our service or to our staff is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.

3.2. If you have entered via the premium rate IVR line, you will validate your entry by answering the question(s) by following the instructions and selecting one of the answers read out on the recording. It is at this point that you will be entered into the competition for a chance to win the selected prize along with entry into any bonus draw. If you do not validate your entry in the correct manner you will not be entered into the competition or draw and therefore will not be considered for any prizes but will have been charged for the chance to enter the draw.

3.3. Each competition starts at 00.00am on the first day of each quarter and ends 3 months later  at 11:59:59pm. The dates are displayed on the promotional material but will run - May 1 - July 31, Aug 1 - Oct 31, Nov 1 -Jan 31, Feb 1 - Apr 30. 

3.4. You will be charged per minute for your entry when your call connects. 

3.5. Each draw period, one number will be randomly selected from all the correct entries and will be contacted by the Quiz Manager. Only users who have correctly answered at least one question correctly and have been successfully billed in full will be eligible for the competition draw. Winners of the quarterly competition will be contacted on the number they have used to enter the service. If there is no answer on the first attempt to call then the featured prize will be forfeited and the Quiz Manager reserves the right to draw another winner at random.

3.6. For a list of winners please write to the address below or go to the Winners page on this website. No correspondence will be entered into regarding winner’s selection.

3.7. We will endeavour to dispatch the selected prizes within 21 days of contacting each winner. Our helpline is 080 0569024. Please call us with any comments you may have regarding our competition.

3.8.  The competition is only open to entrants aged 18 years and above. Winners may be asked to provide proof of date of birth before being awarded a prize (Such proof must include birth certificate, passport or driving licence). Winners failing to supply adequate proof of age will forfeit the prize and another winner will be drawn.

3.9. Employees of Loaded Mobi LLP and its associated and contracted companies, their families, individuals monitoring this competition service for or on behalf of mobile network operators or regulators and anyone connected with the provision of this competition, or those ineligible to enter under any other clauses in these terms, may not participate in this competition.

3.10 The promoter reserves the right to modify or discontinue, temporarily or permanently, the services provided to you

  1. Prizes – Terms & Conditions

The below information applies only if the prize is promoted in the competition you have entered. If you are unsure what prize is on offer for the competition service you are participating in, please contact us for clarification. Proof of the prizes can be inspected at the promoter‘s offices by appointment. The current prizes on offer are as follows:

  • $500 worth of shopping gift cards / $500 cash alternative

This competition is completely independent from all brands featured herein. Trademarks, service marks, logos (including without limitation, the individual names of products & retailers) are the property of their respective owners.

4.1. $500 worth of shopping gift cards / $500 cash alternative

The main prize on offer in all LoadedMobi competitions is $500 worth of shopping gift cards or $500 cash (issued in the form of either a cheque or gift cards from the winner's choice of retailer). This prize draw closes at 23.59:59 on the last day of each 3 month period and the new draw entry period commences immediately afterwards.

  1. Contacting a winner for any weekly bonus draws set out above

5.1. Winners will be contacted within 28 days of the winning draw taking place. Initial contact will be made via the mobile number used to enter the competition, but if that method of contact is unsuccessful further attempts may be made via other contact details that we or our marketing partners may hold. This may include landline number, email or home address. All contact will be made in accordance with the provisions laid out in the Data Protection Act 1998. 

5.2. If all reasonable endeavours to contact a winner through the various contact details available to us have been exhausted, consumers will be able to contact us of their own volition to enquire about winning numbers for a period of six months from the winning draw date. If we are unable to contact a winner (and no contact is made with us) within this six month period, then the prize will be forfeited.

5.3. The winner agrees in consultation with the organizer to the use of his/her name, city, country and possible placement of a picture on the promoters website for post-promotional activities.

5.4. At the sole discretion of LoadedMobi management, any entrant who (according to mobile network operator receipts) has not been successfully billed will not be entered into any future bonus draws, or the competition prize draw. Winners can be viewed on this website.

5.5. We reserve the right to offer our complementary prize draws to any and all entrants of our competitions and promotions, including overseas entrants.

  1. Our Liability

6.1. The Liability of the promoter and its managing company shall be limited to the amount of the charges actually paid during the entry.

6.2. We shall not be liable:

  • for any loss or damage that we could not have reasonably been expected to foresee at the start of the agreement, or for any loss of or corruption to data, systems, equipment, or
  • for the actions of any independent third parties in connection with the draw, in particular the determining of the validity of a potential winner and any unforeseen circumstances that may prevent the draw from taking place.

6.3. In respect of any insured prize, the liability of the promoter and its managing company shall be limited to the sums actually recoverable under the applicable insurance policy.

6. 4. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence.

  1. Email and Mobile Marketing Terms & Conditions

7.1 By giving us your mobile number and/ or email address, you agree for LoadedMobi and its managing company to send you either an occasion email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link provided on each email saying ‘UNSUBSCRIBE’ or go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing’ in the message box. Alternatively you can call our helpline on 080 0569024. Once you do this, you will be removed from future broadcasts within 28 days of your request. 

  1. Assignment

LoadedMobi reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms and Conditions. 

  1. Contact

LoadedMobi is promoted by Loaded Mobi LLP. Tel 080 0569024

  1. Changes to these Terms & Conditions

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.

  1. Complaints Procedure

We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.

Any and all complaints will be dealt with appropriately, and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened.

The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.

How to make a complaint

All complaints can be made by telephone or by email using the below information:

Telephone: 080 0569024

 

Email: [email protected]

 

For your complaint to be properly registered please provide us with the following information:

  •  Your full name, preferred contact method, number and email address
  •  Your postal address, so that communication in writing can be made where necessary
  •  Full details of the complaint including any dealings you may have had with us, or any of the services we provide. We would suggest you advise of what happened, when it happened, who you dealt with if anyone, what you would like further clarification on, why you think what has happened is wrong and what you would like us to do to put things right.

All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.

People who can complain

A complaint can be made by either someone who has received services from or relating to Loaded Mobi LLP, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.

After a complaint has been made

Where a complaint is made in person or over the telephone:

  •  A written record of the complaint will be made and kept, which can be provided upon request.
  •  A recording of the phone call will be made where possible

All complaints will receive a response within 2 working days, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:

  •  You understand how to progress your complaint and are kept informed of this.
  •  You are made aware of the outcome of your complaint promptly
  •  Your complaint and the information you provide to us is treated in confidence
  •  We will tell you what steps we intend to take to remedy any complaint that is upheld.

Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:

  •  The complainant can give a valid reason for not making the complaint sooner, and
  •  Despite the delay, it is still possible to investigate the complaint effectively and fairly

It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.

All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by Loaded Mobi LLP on the complainant’s behalf.

All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.

Once a complaint has been dealt with

Once investigations have been completed, upon request, a report can be provided which includes:

  • A detailed explanation of how the complaint has been considered
  • The conclusions reached, including any and all remedial action needed, and
  • Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed

A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome.

In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.